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Privacy Policy

1. Background

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.

This privacy notice applies to personal information processed by or on behalf of Lakenham Creamery

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.

2. What kinds of personal information about you do we process?

Personal information that we’ll process in connection with all of our products and services, if relevant, includes: 

  • Personal and contact details, such as title, full name, contact details and contact details history.
  • Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.

3. What is the source of your personal information?

We’ll collect personal information from the following general sources:

  • From you directly, and any information from family members, associates or beneficiaries of products and services

4. What do we use your personal data for?

We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:

  • Assessing an application for a trade account, including considering whether or not to offer you the trade account, the price, the risk of doing so, availability of payment method and the terms.
  • Updating your records, tracing your whereabouts and recovering debt
  • Managing any aspect of your account
  • To make automated decisions on whether to offer you a product or service, or the price, payment method, risk or terms of it
  • To perform and/or test the performance of, our products, services and internal processes
  • To improve the operation of our business and that of our business partners
  • To follow guidance and best practice under the change to rules of governmental and regulatory bodies
  • For management and auditing of our business operations including accounting
  • To carry out checks at Credit Reference and Fraud Prevention Agencies pre-application, at application, and periodically after that
  • To monitor and to keep records of our communications with you and our staff.
  • For market research and analysis and developing statistics
  • For direct marketing communications and related profiling to help us to offer you relevant products and services.. We’ll send marketing to you by email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match). 
  • To comply with legal and regulatory obligations, requirements and guidance
  • To provide insight and analysis of our customers helping us improve products or services, or to assess or improve the operating of our businesses.

5. What are the legal grounds for our processing of your personal information (including when we share it with others)?

We rely on the following legal bases to use your personal data:


a) Managing the account you hold with us, or an application for one.


b) Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)

b) To perform and/or test the performance of, our products, services and internal processes


c) To follow guidance and recommended best practice of government and regulatory bodies


d) For management and audit of our business operations including accounting

f) To carry out monitoring and to keep records of our communications with you and our staff (see below)

h) For market research and analysis and developing statistics


i) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, phone, post and social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match


j) Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses


k) For some of our profiling and other automated decision making


l) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations

m) For some direct marketing communications

6. When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

  • Organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions
  • Market research organisations who help us to develop and improve our products and services

7. How and when can you withdraw your consent?

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.

8. Is your personal information transferred outside the UK or the EEA?

No

11. What should you do if your personal information changes?

You should tell us so that we can update our records using the details in the Contact Us section of our website. We’ll then update your records if we can. 

12. Do you have to provide your personal information to us?

We’re unable to provide you with an account if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

13. Do we do any monitoring involving processing of your personal information? 

No

14. What about other automated decision making? 

We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved. 

We’ll do this where it is necessary for entering into or performing the relevant contract, is authorised by laws that apply to us, or is based on your explicit consent. 

15. For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

16. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below. 

17. Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to he contact us section of our website to exercise these rights.

18. What are your marketing preferences and what do they mean?

We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

Contact Us

If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by going to the section of our website.